You already know the business leaks time. You cannot point at where, because the leaks are the things that became normal years ago. In two weeks I write down every repeated task in your operation, put hours and money against each one, and hand you a ranked list of what is worth fixing. The lines that are not worth fixing are on the same list, and they are named.
The same words as the products page. Nothing gets softer because you clicked through.
You know the business is leaking time, but you cannot point at where, because the leaks are the things you stopped noticing years ago.
Five working steps. Three of them are counting, because a ranked list built on guesses is worth nothing.
All of it in writing, all of it in your own folder, all of it readable by whoever replaces me. Nothing in this list needs me to explain it.
A ranked list is only worth something if you can see how the ranking was made. Five columns, one of them a judgement call, and the judgement call is labelled as one.
| Hours back a year | Times how often it happens by how long it takes. Measured on a real day where I could measure it, and flagged as an estimate where I could not. |
|---|---|
| What it costs you now | Hours back multiplied by the loaded cost of whoever does it. Your number, not an industry average. If you will not give me a number I use thirty five dollars an hour for admin work and I say so on the line. |
| Cost to fix | Days of build, scoped in writing, plus any software you would have to start paying for. Named vendors and real prices, not a range. |
| Payback in months | Cost to fix divided by what it saves a month. This is the number the list is sorted by. Anything over eighteen months goes below the line. |
| Adoption load | How many people have to do their job differently on a Tuesday, one to five. This is the judgement call and it is the one that sinks projects. Two lines with the same payback are ordered by this. |
Two of these four cost you nothing and one of them sends you to a vendor instead of to me. All four appear on a normal list.
Each of these costs me money to put in writing. They are here because you would find out in week two anyway.
This is not a certainty machine. The hours on lines I could time are solid. The hours on lines I had to estimate are marked as estimates, and some of them will be wrong by a third in either direction.
Sometimes the answer is build nothing. If the task happens four times a year, a written checklist beats a system, and I will say so and bill you for the afternoon instead of the build.
An audit nobody acts on is an expensive PDF. About a third of what I find is free to fix and the rest needs somebody funded to do it. If nobody in the building has time to run the list, say that now and we will scope who does.
I am one person and I will see the operation for two weeks. Your own people have seen it for years. Where they disagree with the list, they are usually right, which is why the readout is an argument and not a slideshow.
Three conditions. The middle one is the one people miss.
If you are one of these, mail me anyway and I will point you at the right thing, which is sometimes nothing.
Four dates and two invoices. You know all of it before you commit anything.
And you will have the number in writing, with a payback on every line, in a folder that is yours whether or not you ever hire me again.
Book the thirty minute call